Refund policy
Refund & Return Policy
All of our products are made to order, which means each item is created specifically for you once your order is placed.
Returns & Exchanges
We only offer refunds or replacements if:
- Your item arrives damaged
- You receive the wrong item
- There is a printing or manufacturing error
We do not accept returns or exchanges for:
- Incorrect size ordered
- Change of mind
- Incorrect shipping address provided at checkout
Reporting an Issue
If there is a problem with your order, please contact us within 14 days of delivery.
Include:
- Your order number
- Clear photos of the issue
Resolution
If your claim is approved, we will:
- Send a replacement at no cost, or
- Issue a refund if a replacement is not possible
We do not require returns for damaged or incorrect items.