Refund policy

Refund & Return Policy

All of our products are made to order, which means each item is created specifically for you once your order is placed.

Returns & Exchanges

We only offer refunds or replacements if:

  • Your item arrives damaged
  • You receive the wrong item
  • There is a printing or manufacturing error

We do not accept returns or exchanges for:

  • Incorrect size ordered
  • Change of mind
  • Incorrect shipping address provided at checkout

Reporting an Issue

If there is a problem with your order, please contact us within 14 days of delivery.

Include:

  • Your order number
  • Clear photos of the issue

Resolution

If your claim is approved, we will:

  • Send a replacement at no cost, or
  • Issue a refund if a replacement is not possible

We do not require returns for damaged or incorrect items.